A track record of success

Customer service is a key success factor. Reliable parts availability is crucial to aircraft maintenance activities

Aero Inventory agrees service level targets specific to each contract customer based on the availability of key parts. These are measured and reported monthly. To ensure that focus is maintained, 50 per cent of Aero Inventory’s staff bonus is earned by the achievement of service delivery targets.

The measures used are developed for each customer and were not always in use before Aero Inventory’s appointment and the full operational implementation of Aero Inventory’s service.